Customer Support & Service Policy | Bulk Perfumes South Africa

1. Our Commitment

At www.bulkperfumesouthafrica.co.za, we are committed to providing every customer with a positive, transparent, and professional shopping experience.
Our goal is to deliver high-quality products, clear communication, and fast, friendly support from start to finish.

2. Communication Channels

You can reach our customer care team through the following official channels:

📧 Email: hello.bulkperfumes@gmail.com
📱 Customer Care: +27 65 594 6810
🌐 Website: www.bulkperfumesouthafrica.co.za

For faster assistance, please include your order number, full name, and clear details of your query in your message.

3. Support Hours

Our support team is available during the following hours:

🕒 Monday – Friday: 8:00 AM – 5:00 PM
🕒 Saturday: 8:00 AM – 1:00 PM
❌ Sunday & Public Holidays: Closed

Messages received outside these hours will be attended to on the next working day.

4. Response Time

We aim to respond to all customer queries within the following timeframes:

  • Email: within 12–24 hours during working days.

  • WhatsApp / Phone: during business hours (responses may be delayed during high-volume periods).

  • Social Media: within 24–48 hours on Facebook, Instagram, or TikTok messages.

Please note: during busy seasons or promotional events, response times may take slightly longer.

5. Order Updates

Once an order is placed and payment is confirmed, customers will receive:

  • An order confirmation email or SMS

  • A tracking number once the parcel has been dispatched

  • Courier updates directly from the delivery partner (where applicable)

If you do not receive your tracking details within 2 working days, please contact us.

6. Customer Responsibilities

To help us serve you better, please ensure:

  • Your delivery address, contact details, and product selection are accurate before checkout.

  • You record a clear, continuous unboxing video showing the parcel label, your name, address, and product condition.

  • You contact us within 48 hours of delivery for any product issue or return request.

  • You treat our support staff with respect and patience — we’re here to help you!

7. Product Issues or Complaints

If you experience an issue with your product or delivery:

  1. Contact us via email or WhatsApp within 48 hours of receiving the parcel.

  2. Include your order number, continuous unboxing video, and a short description of the issue.

  3. Our support team will review your claim and reply within 1–2 working days.

We will do our best to resolve any valid complaint quickly and fairly in accordance with our Return & Refund Policy .

8. Service Quality

We continuously strive to improve our customer service standards.
Our goals are to:

  • Respond promptly and professionally to all inquiries.

  • Handle every issue with fairness, empathy, and honesty.

  • Ensure all information provided is accurate and up to date.

  • Keep customers informed at every step of the process.

9. Abuse or Misuse of Support Channels

www.bulkperfumesouthafrica.co.za reserves the right to refuse or discontinue communication with customers who:

  • Use abusive, threatening, or disrespectful language

  • Submit false claims or misuse refund/return policies

  • Engage in fraudulent or suspicious behavior

Our staff deserve to work in a safe and respectful environment.

10. Feedback & Suggestions

We appreciate your feedback!
If you have ideas or suggestions to help us improve, please contact us at hello.zulavo@gmail.com.
We review all feedback and use it to enhance your shopping experience with trendymart.co.za.

11. Contact Information

Email: hello.bulkperfumes@gmail.com
Customer Care: +27 65 594 6810
Website: www.bulkperfumesouthafrica.co.za

Support Hours:
🕒 Monday – Friday: 8:00 AM – 5:00 PM
🕒 Saturday: 8:00 AM – 1:00 PM
❌ Sunday & Public Holidays: Closed